Academic Coordinator/ Điều Phối Học Thuật/ Hỗ Trợ Học Viên (Hà Nội)

Academic & Parent Coordination
● Coordinate class schedules between parents and teachers, inform them of any changes, and ensure smooth communication on all academic matters.
● Monitor student learning closely and follow up with parents regularly to maintain trust, satisfaction, and long- term retention.
● Act as the primary contact for parents by providing timely updates on student progress (daily and monthly) and responding to messages or calls in a clear and professional manner.
● Proactively identify parent concerns and resolve issues early to ensure high customer satisfaction.
Customer Service & Consultation
● Arrange placement tests, schedule consultations, and provide course recommendations for both new and existing parents based on student needs and level.
● Build and maintain good relationships with students and their families.
● Respond to customer questions or concerns and pass on any serious issues to the right team.
Administrative Support
● Maintain accurate and up- to- date student records, ensuring confidentiality.
● Support the organization of internal meetings, workshops, seminars, and parent- teacher conferences.
● Perform other duties as assigned by the management team to support academic and operational needs.
Front Desk & Operations
● Check students in and out, take attendance, and guide them to the correct classrooms.
● Always be present at the front desk to greet and assist students, parents, and visitors in a friendly and professional way.
● Keep the reception area clean and organized.
● Help with the registration and enrollment of new students.

● Strong communication and persuasion skills, especially in handling parent conversations via text and calls.
● Collaboration and teamwork abilities.
● Ability to work effectively in a dynamic, fast- paced environment.
● Language requirement: good command of English (equivalent of IELTS 6.5 or higher).
● Have a personal laptop
● Bachelor&039;s degree from an accredited university
● Experience in working with children is preferred.
● Experience in sales, customer consultation, or service- based roles is a strong advantage.
● Proficiency in MS Office, Google Workspace, and Canva; efficient use of AI is an asset.
● Compassionate, positive, and encouraging attitude.
● Organization, planning, and problem- solving skills.

● Performance review and raise every year.
● Cross- cultural, dynamic, and fun working environment to learn, do, and grow.
● 12 days of annual leave, several days of sick leave, and paid holiday according to the Vietnamese labor code.
● Opportunity to practice English/Korean, and join classes for skills training.
● Clear path for professional growth and advancement.
● Tuition remission policy for employee&039;s family members
● Friendly, supportive English- speaking colleagues.
● Competitive salary based on experience and qualifications (8,000,000- 11,000,000 VNĐ)
● Performance bonuses are awarded twice a year.

Cập nhật gần nhất lúc: 2025-12-16 01:10:02