Agent Management Executive- Chinese

Objective:Responsible for managing and optimizing end- to- end pick- up and delivery (PUD) processes. Ensure cost- effectiveness, efficiency, and on- time operations by collaborating with agents, internal teams, and external vendors.
Key Responsibilities:

Agent Quality Control:Handle customer complaints, operational failures, and lost/damaged shipments.Conduct training and meetings with agents; work with IT to fix API/system issues.
Cross- functional Coordination:Work with IT, Sales, and Operations to resolve UPS- related issues.Support shipment tracking, and seek new agents for better cost and lead time.
PUD Agent Management (Vietnam, Cambodia, Myanmar):Supervise daily pick- up and delivery operations; calculate monthly costs and report to Finance.Monitor agent performance, handle exceptions, and support CS/agents.

Strong analytical, problem- solving, and communication skills.
Proficient in MS Office and Excel; Canva is a plus.
Bachelor’s degree in Logistics, Business, or related field.
Good communication in Chinese (especially in the fields of logistics and import- export). Knowing English is a plus.
At least 1 year of relevant experience (logistics or DHL preferred).

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Du lịch nước ngoài, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-11-11 09:55:03