(Assistant) Chief Concierge

Maintaining Concierge Goals
• Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
• Coordinates day- to- day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
• Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
• Maintains knowledge of daily house- count, arrivals/departures, VIPs, scheduled in- house group names, background, activities, locations, and times as well as special requests/arrangements
• Serving as a role model to demonstrate appropriate behaviors.
• Maintains awareness of daily operations and events at the hotel.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
• Maintains knowledge of rooms and their locations, services and facilities of the hotel.
• Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.
• Provides check- in and check- out services and handles reservations when needed.
• Provides warm welcome and anticipation of guest needs throughout their stay.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Responds to emergency situations using appropriate procedures.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Maintains awareness of cultural differences needed to meet guest&039;s specific needs and requirements.
• Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Ensuring Exceptional Customer Service
• Sets a positive example for guest relations.
• Supports employees understanding of customer service expectations and parameters.
• Responds to and handles guest problems and complaints.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Interacts with guests to obtain feedback on product quality and service levels.
• Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
Additional Responsibilities
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Provides information to supervisors and co- workers by telephone, in written form, e- mail, or in person.
• Informs and/or updates the executives and the peers on relevant information in a timely manner.

Related Work Experience: At least 1 year- experience in applied position

Competitive remuneration package
· International and professional but friendly 5- star working environment.
· Food and Beverage discount at Hotel restaurant.
· Accident 24/7 Insurance
· Opportunity to work at one of the biggest hotel groups in the world.
· Other benefits following Hotel policy & Vietnam labor law
· Attractive program with Preferential Prices for Employees.
· Social Insurance as per law

Cập nhật gần nhất lúc: 2026-07-06 16:30:04