Assistant Clinic Manager - Da Nang Branch

Job Summary:
The Assistant Clinic Manager supports the Clinic Manager in overseeing daily operations, ensuring high- quality service delivery, and maintaining international healthcare standards at Family Medical Practice Da Nang. This role requires excellent organizational, communication, and leadership skills, with a strong ability to coordinate between medical and non- medical teams to ensure efficient clinic performance and outstanding patient experience.
Why Join FMP
- At Family Medical Practice (FMP), our people are at the heart of everything we do. With over 25 years of providing international- standard healthcare across Vietnam, FMP is recognized as a leading private medical provider. Joining us means becoming part of a professional, supportive, and globally minded team.
- Reputation for Excellence: Be part of a trusted brand known for high- quality, patient- centered care.
- Meaningful Impact: Contribute directly to improving community health and advancing international healthcare standards in Vietnam.
- International Environment: Work in an English- speaking workplace with colleagues and patients from diverse cultural backgrounds.
- Career Development: Build a long- term career with growth and leadership opportunities within the FMP Group.
- Collaborative Teamwork: Partner with skilled doctors, nurses, and healthcare professionals in a multidisciplinary environment.
Key Responsibilities:
Operational Support
- Monitor and optimize clinic workflow, ensuring a patient- centered approach and smooth coordination among departments.
- Support the preparation of operational reports, schedules, and internal documentation.
- Coordinate Makerting efforts in line with FMP in Ho Chi Minh Marketing team and the clinic needs
- Ensure that all the clinic’s work regulations are properly followed.
- Assist the Clinic Manager in managing the daily operations of the clinic, including patient flow, staff coordination, and facility management.
- Supervise administrative teams and support departments (reception, cashier, customer service, etc.) to ensure efficient and professional service.
Staff & Performance Management
- Support staff scheduling and leave management to ensure full operation coverage.
- Promote teamwork, professionalism, and service quality among team members.
- Coordinate with HR and Clinic Manager in recruitment, training, and performance evaluation of staff.
Quality & Compliance
- Monitor and follow up on incident reports, feedback, and service improvement actions.
- Ensure compliance with company policies, healthcare regulations, and quality standards.
- Support internal audits, inspections, and reporting as required by management and authorities.
Customer Service & Communication
- Support communication between patients, medical staff, and management to ensure smooth patient experience.
- Handle and resolve patient concerns or complaints in a timely and professional manner.
- Assist in implementing service improvement initiatives and maintaining patient satisfaction.
Administrative & Coordination Tasks
- Support logistics and purchasing requests related to clinic operations.
- Coordinate with departments (Medical, Marketing, HR, Accounting, IT, etc.) for daily operational needs.
- Ensure proper maintenance and use of facilities, medical equipment, and software systems.

Annual health check for employees.Free outpatient consultations for employees and their immediate family members.
14 days of annual leave, 2 paid Christmas holidays, and 4 days of paid sick leave per year
Attractive remuneration and annual performance review.

Cập nhật gần nhất lúc: 2025-12-15 20:30:02