Assistant Front Office Manager

- The Assistant Front Office Manager supports the Front Office Manager in overseeing all aspects of the Front Office operations, ensuring smooth coordination, exceptional guest service, and operational efficiency. This role acts as second- in- command for the department, supervising Front Desk, Telephone Operator, Concierge, Executive Lounge and Guest Service teams while assisting in the management of revenue, staffing, and service standards.
- The position ensures guest satisfaction, proper handling of complaints, adherence to brand standards, and the training and development of staff. The Assistant Front Office Manager plays a key role in maintaining an efficient workflow and acts as Manager on Duty when required.
OBJECTIVES:
Ensure smooth day- to- day operations and effective inter- departmental communication.
Deliver high levels of guest satisfaction through attentive, professional, and personalized service.
Develop and motivate the Front Office team to maintain a high- performance culture.
Support the Front Office Manager in achieving financial goals, including revenue maximization and cost control.

YOUR EXPERIENCE AND SKILLS INCLUDE:

Good command of English, both verbal and written. Additional languages are a plus.
Excellent analytical and problem- solving abilities, with strong organizational and training skills.
Bachelor&039;s degree or diploma in hotel management or a related field.
Strong result- oriented, team management and leadership skills.
Minimum 3 years of experience as an Assistant Front Office Manager in a hotel or resort.

Social Insurance, Health Insurance and Unemployment Insurance.
24 Accident Insurance
Bonus on Public Holidays
Free parking area for employees.
Training and development program.
Professional and friendly working environment.
Duty meal.
Monthly service charge and periodic health check.
Free uniform distribution and laundry.

Cập nhật gần nhất lúc: 2026-01-03 23:15:02