Assistant Housekeeping Manager

Position Summary
The Assistant Housekeeping Manager supports the Housekeeping Manager in overseeing the daily operations of the Housekeeping Department, ensuring all guest rooms, public areas, back- of- house areas, and laundry operations meet the highest standards of cleanliness, safety, and presentation. The role is responsible for supervising housekeeping colleagues, maintaining quality standards, controlling departmental costs, and delivering exceptional guest experiences.
Key Responsibilities
Operational Management

Assist in managing the daily operations of the Housekeeping Department.
Conduct regular inspections of guest rooms, corridors, public areas, and facilities.
Ensure guest rooms, public areas, and back- of- house areas are cleaned and maintained according to brand standards.
Coordinate room status updates with Front Office to maximize room availability and guest satisfaction.
Support laundry operations and linen management where applicable.
Monitor housekeeping productivity and service efficiency.

Team Leadership

Foster a positive and engaged working environment.
Monitor attendance, scheduling, and manpower deployment.
Support recruitment, onboarding, and performance evaluations.
Conduct daily briefings and communicate departmental objectives.
Supervise Housekeeping Supervisors, Room Attendants, Public Area Attendants, and Laundry colleagues.
Train, coach, and develop team members to improve performance and service quality.

Quality Assurance

Ensure compliance with hotel brand standards and housekeeping procedures.
Ensure all guest requests and maintenance issues are addressed promptly.
Monitor guest feedback and implement corrective actions when required.
Conduct quality audits and follow- up inspections.

Health, Safety & Compliance

Ensure compliance with health, hygiene, sanitation, and safety regulations.
Ensure colleagues follow occupational health and safety procedures.
Participate in emergency response procedures and hotel safety programs.
Promote safe handling and storage of chemicals and cleaning equipment.

Inventory & Cost Control

Minimize waste, loss, and damage of hotel assets.
Support budget control initiatives and cost- saving programs.
Assist in maintaining inventory levels and conducting stock counts.
Monitor usage of cleaning supplies, guest amenities, linen, and uniforms.

Guest Service

Respond professionally to guest complaints and service recovery situations.
Ensure guest requests are handled efficiently and courteously.
Maintain a strong guest- focused culture within the department.

Qualifications & Experience
At least 1–2 years in a supervisory role within Housekeeping.
Good understanding of housekeeping operations, cleaning procedures, and quality standards.
Minimum 3–5 years of Housekeeping experience in a hotel or resort environment.
Experience in luxury or international hotel brands is preferred.
Diploma or Degree in Hospitality Management, Hotel Management, or a related field.

Required Skills

Ability to develop strong relationships with customers’ senior management.
Leadership skills.
Problem solving, reasoning, motivating, organizational and training abilities.
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Good writing skills.

Qualifications
Diploma in Hotel Management, Sales Marketing or related field.
Experience
02 years related experience or an equivalent combination of education and experience

Birthday gifts and Internal Service Discount in accordance to IHG and resort&039;s policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.
Enjoys IHG&039;s special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.
Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.
Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.
13th month salary/ Chế độ thường thường niên (lương tháng 13)
100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.
Competitive salary / Mức lương hấp dẫn
At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm

Cập nhật gần nhất lúc: 2026-07-06 19:00:04