Assistant IT Manager

People
• Drive a great working environment for teams to thrive- linking up departments to create sense of one team
• Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required
• Recommend or initiate any HR related actions where needed
• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer hardware
• Promote teamwork and quality service through daily communication and coordination with other departments
• Continually keeps informed of IHG- approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to:
- Point Of Sale Systems.
- Interfaces to and from Front Office Property Management Systems and other Systems.
- PC and LAN based Office Automation products.
- Software operating and utility systems.
- Hub / Switch Management Systems.
- Computer Hardware systems and devices including PC LAN technology.
- Hotel IT Security and Firewalls
- Back Office Accounting Systems.
- Guest and Administration Voicemail.
- Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.
- Cabling.
- Call Accounting.
- Holidex Plus / Priority Club / Six Continents Club / Frequent Flyer Corporate databases.
- Computer Virus protection.
- PABX systems.
- Electronic Door Locking Computer System.
- Front Office and Accounts Receivable Property Management Systems.
• Investigates and reports software problems to the vendor, or to the Regional, Area or Corporate Office
• Manages the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency
• Installs and tests corporate approved program changes to the hotel computer system(s)
• Trains the selected hotel staff to take on the major responsibilities during his/her absence
• Provide a monthly written progress report to the IT Manager, with copies to department heads
• Establishes documents, test and communicates appropriate disaster recovery emergency
• Maintain an up- to- date list of all computer hardware
• Responsible for designating selected individuals for each IHG approved system that he/she will train so that these individual can train the users
procedures to follow when the hotel computer system(s) are inoperable
• Maintains technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion
• Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries
• Performs basic changes to programs control languages using screen edit utilities, operating control languages statements and screen design aids
• Completes and distributes activity reports, program trouble reports, and enhancement list
• Serves as the primary associate with all computer- related outside vendors
Financial
• Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office.
• Monitor budget and control expenses with a focus on food, beverage, and labour costs….
• Under the direction of the Director/Manager of Finance and Business Support, administer all back office user ID’s, passwords, security parameters and the most sensitive utility
• Help create the department’s annual budget and the setting of departmental goals
• Performs special project/other duties as assigned by the Management, include but not limited to serve as a back- up in performing Financial Reporting to corporate office during the absence of Director/Manager of Finance and Business Support
Guest Experience
• Notifies department heads on current computer related issues, new releases, MIS trends, viruses etc.
• Keeps informed of the latest, updated, changes, enhancement, and development in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by IHG, computer companies or vendors
• Follows- up on all outstanding points from the latest EDP audit of his/her hotel
• Informs department heads when new features or changes to the system affect their department
Responsible Business
• Ensures that all computer media saves and back- ups are completed, documented and stored per IHG specifications
• Monitors the performance of the software and maintains a log book of performance report eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions
• May assist with other duties as assigned by management
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
• Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
• Controls the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the IHG security specification as described in the IHG security system
• Maintains uncompromising data and physical security standards
• Conduct “Self- Audit” of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Regional Manager of IT.
• Understand all standard and IHG customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions

Education: Bachelor’s degree in Computer Science, Information Technology or related field.
Service years in the field: 3 years related experience or an equivalent combination of education and work- related experience.
Service years in supervisor/manager level:
Knowledge and skills: Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Working knowledge of local area networks and Microsoft Windows Problem solving, reasoning, motivating, organizational and training abilities. Good writing skills
Language: English

Insurance as labor law
Accommodation, uniforms, transportation, and meals are provided
14 annual leave, 2 days off per week
Healthcare insurance for personnel and for the family
Appealing remuneration, including service charge as revenue (100% salary and service charge during probation period)
Relocation, repatriation, and home leave allowance
International working environment
7 accident insurance
Other benefits will be discussed during the interview

Cập nhật gần nhất lúc: 2026-07-06 22:15:03