Assistant Manager (Convention and Event)

• Be environmentally aware
• Manage Guest requests in a timely and efficient manner
• Monitor staffing levels to meet cover business demands
• Assist in hiring and keep records of casual workers to establish a qualified casual worker source, to support different levels of business.
• Handle equipment, tools, keys and supplies in proper way, kept in good working condition and regularly inspected, ensure the team does the same.
• Responsible for C&E department financial performance in terms of revenue generation and cost/expenses controlled within the budgeted guidelines.
• Assist the Head of department with setting departmental objectives, work schedules, budgets, policies, and procedures
• Have a full understanding of C&E equipment, set up and serving standards with a keen sense of style, attention for detail as well flexibility in order to accommodate a variety of guest requests.
• Responsible for department/ outlet targets and budgets.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Report hazard issues and follow up to make it done
• Support other F&B operations outside of assigned outlet when required.
• Carry out lost and found procedures
• Communicate frequently with event manager to monitor C&E calendar and provide in time assistance with guests requirements and recommendations pre and post function.
• Assist the Head of department with recruiting, managing, training and developing the Team Members
• Attend training and meetings when required.
• Practice Hilton grooming standards including uniform dress code, cleanliness and personal hygiene
• Monitor the appearance, standards, and performance of the Department Team Members with an emphasis on training and teamwork
• Ensure an exceptional level of customer service delivery at all times by providing personal assistance to the guests with a professional, pleasant and positive manner at alltimes.
• Allocate work duties to Supervisor/Team Members
• Maintain a sound financial business mind- set, effective decision making; demonstrates honesty/integrity, leads by example and always looks for self- improvements.
• Ensure the standards of cleanliness and orderliness of all working areas
• Have knowledge of the hotel, its services, and facilities
• Have a good understanding and ensure the team understanding of the Hotel’s emergency procedures, Hotel security, fire regulations and all health and safety legislation andensure implementation of those related to your department;
• Manage all C&E operations on a daily basis ensuring an effective and positive working environment at all times.
• Conduct monthly communication meetings, in the absence of the Head of department, and produce minutes.
• Have knowledge of the department procedures and standards; ensure the implementation all department procedures and standards.
• Carry out any other reasonable task set by the Hotel&039;s Management
• Be proactive and observant in service to identify guest needs before being asked.
• Handle guest inquiries, requests and resolves guest complaints using MIR (Make It Right).
• Maintain good communication and working relationships with all hotel departments
• Report maintenance deficiencies and items in need of repair and follow up to make it done
• Manage master keys in his/her possession
• Assist the Head of department with Team Members performance issues in compliance with company policies and procedures

Ability to work creatively and interest in keeping track with ongoing trends in C&E worldwide.
Excellent grooming standards
Have Firefighting qualification
Familiar with Property Management Systems; Opera system
Good communication skills, fluent in Vietnamese
Excellent leadership, interpersonal and communication skills
Positive attitude
Strong work ethic
A passion for delivering exceptional levels of Guest service
Experience in First Aid
Flexible, reliable, accountable and resilient
Strong organizational, planning and analytic skills
Creative and innovative approach to problem solving
Knowledge of computers and training techniques
Ability to exercise judgment in evaluating situations and in making sound decisions
Knowledge of various computer programs, such as Word and Excel
Ability to work with ownership as well within a team
Ability to read, write, and speak English language to communicate effectively
Ability to work under pressure
Excellent attention to details
2+ years of management or supervisory experience
Able to travel for business (if required)
A passion for being on a winning team
Fluency in other languages, Chinese, Korean, Japanese are preferable
A degree or diploma in Hotel Management or equivalent
2- 3 years of related experience
Knowledge of departmental and hotel operations
Methodical and well organized

- Get job- related professional training, opportunities for advancement.
- Fully paid insurance regimes: social insurance, health insurance, unemployment insurance, health insurance
- Professional and classy working environment.
- Competitive salary (Attractive salary)

Cập nhật gần nhất lúc: 2026-02-13 05:40:02