At your service agent| Nhân viên trực tổng đài

JOB SUMMARY
• Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.
• Provide information to guests about room features, property amenities, and local areas of interest.
• Assist guests with accessing the internet.
• Operate telephone switchboard station in order to answer telephone calls.
• Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.- Answer, record, and process all guest calls, requests, questions, or concerns.
• Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
• Receive, record, and relay messages accurately, completely, and legibly.

• Fresh graduate or Hospitality background is preferred
• Fluent English| Strong communication | Service mind

BENEFITS
• Duty meal & Uniform provided by hotel
• Attractive remuneration package & 13th month salary
• 02 months of probation with Full salary| Service charge| Social Insurance
• Baby born gift| Birthday gift| Marriage allowance| Bereavement allowance
• Taxi for late night shift| Free motorbike & car parking
• Career path in the most respected and prestigious hotel companies in the world
• Associate special discount for hotel rooms and F&B services at International Marriott properties
• Local and International training course
• Cross training & Cross exposure & Task force opportunities
• Takecare culture
• Annual health check
• 05 working days | 02 day- off per week

Cập nhật gần nhất lúc: 2026-04-06 22:05:02