[BANYAN] FO_Guest Experience Maker

At Garrya Mù Cang Chải, part of Banyan Group, we believe that every role contributes to creating meaningful experiences rooted in purpose, wellbeing, and authentic connection. More than just a workplace, we are a sanctuary where thoughtful design, mindful living, and genuine care come together.As a member of our team, you are not simply performing a job — you are shaping journeys, elevating traditions, and bringing our brand philosophy to life in every interaction. From behind- the- scenes operations to guest- facing moments, every detail you contribute helps create a sense of calm, balance, and belonging for those we serve.We are looking for individuals who share our passion for excellence, creativity, and heartfelt service — those who take pride in crafting experiences that leave a lasting impression.
Key Responsibilities:

Handle check- ins, check- outs, and conduct villa inspections in line with operational standards
Coordinate with cross- functional teams to ensure a seamless guest journey
Prepare arrival arrangements (welcome letters, VIP setups, amenities, etc.)
Conduct resort tours when required
Maintain accurate guest profiles and preferences in Opera system
Promote resort services, activities, and drive upselling/cross- selling opportunities
Encourage positive guest reviews across digital platforms
Monitor guest satisfaction through survey tools (e.g. Preview)
Personalize guest experiences and manage requests, feedback, and concerns professionally

Requirements:

Strong interpersonal and communication skills
Well- organized with attention to detail
Ability to work flexible hours when required
Good English communication skills (spoken and written)
Positive attitude, adaptable, and willing to learn

Basic understanding of service standards and customer experience
1–3 years of relevant working experience (hospitality or related fields preferred)
Experience in international or luxury environments is an advantage
Fresh graduates are welcome for entry- level positions

100% Service charge, effective from the probation period.
Insurance as labor law (applies from the starting date).
Salary is competitive.
Minimum USD 2,000 annual spending on Banyan Group complimentary stays.
Uniforms and meals are provided.
Staff accommodation is provided.
Learning & development opportunities through Banyan Academy, aligned with Banyan Group standards.
Officer Check allowance.
Annual bonus & 13th- month salary (subject to business performance).
Structured development programmes for supervisory level, including UPLIFT and Essential English online learning.
Health Care Insurance (24/7), accident insurance (apply from the starting date).
12 days annual leave; 2 day- offs per week.
Access to gym facilities.
Monthly participation in Banyan Group’s 8 Pillars of Wellbeing programme.

Cập nhật gần nhất lúc: 2026-04-16 14:05:04