[BANYAN] S&M_Reservation Supervisor

We are looking for individuals who share our passion for excellence, creativity, and heartfelt service — those who take pride in crafting experiences that leave a lasting impression.
At Garrya Mù Cang Chải, part of Banyan Group, we believe that every role contributes to creating meaningful experiences rooted in purpose, wellbeing, and authentic connection. More than just a workplace, we are a sanctuary where thoughtful design, mindful living, and genuine care come together.As a member of our team, you are not simply performing a job — you are shaping journeys, elevating traditions, and bringing our brand philosophy to life in every interaction. From behind- the- scenes operations to guest- facing moments, every detail you contribute helps create a sense of calm, balance, and belonging for those we serve.
Key Responsibilities:

Maintain accurate guest profiles and reservation records in the system.
Handle guest inquiries and reservation requests professionally, ensuring a high level of customer service.
Ensure proper handling of group bookings, allotments, and rooming lists.
Supervise daily reservation operations to ensure accuracy, efficiency, and compliance with brand standards.
Coordinate closely with Sales, Front Office, and Revenue Management to maximize occupancy and revenue.
Monitor booking trends, pick- up reports, and forecast data to support revenue optimization.
Handle overbooking situations and coordinate solutions with relevant departments.
Prepare daily, weekly, and monthly reservation reports and analysis.
Ensure all reservations, amendments, and cancellations are processed accurately and in a timely manner.
Maintain strong communication with all departments to ensure seamless guest experience.
Review and respond to all reservation- related emails within established service timelines.
Assist in implementing promotions, packages, and special offers in the system.
Train, coach, and supervise reservation agents to ensure consistent performance and service quality.
Ensure compliance with rate parity, pricing strategies, and company policies.
Manage room inventory, availability, and rate loading across all distribution channels (OTA, GDS, direct).

Requirements:

Good English communication skills (spoken and written)
Strong interpersonal and communication skills
Positive attitude, adaptable, and willing to learn
Well- organized with attention to detail
Ability to work flexible hours when required

Fresh graduates are welcome for entry- level positions
Experience in international or luxury environments is an advantage
Basic understanding of service standards and customer experience
1–3 years of relevant working experience (hospitality or related fields preferred)

Insurance as labor law (applies from the starting date).
Salary is competitive.
Uniforms and meals are provided.
Structured development programmes for supervisory level, including UPLIFT and Essential English online learning.
100% Service charge, effective from the probation period.
Health Care Insurance (24/7), accident insurance (apply from the starting date).
Monthly participation in Banyan Group’s 8 Pillars of Wellbeing programme.
Officer Check allowance.
Access to gym facilities.
Learning & development opportunities through Banyan Academy, aligned with Banyan Group standards.
Annual bonus & 13th- month salary (subject to business performance).
Minimum USD 2,000 annual spending on Banyan Group complimentary stays.
Staff accommodation is provided.
12 days annual leave; 2 day- offs per week.

Cập nhật gần nhất lúc: 2026-05-08 12:45:02