Bellman

Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked
• Room the guest in accordance with hotel standards
• Help other employees in department, replacing them temporarily when necessary
• Assist arriving and departing guests by opening and closing car and taxi doors
• Manage the key system securely
• Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty
• Adhere to guest checking in and checking out procedures pertaining to baggage handling
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Keep the baggage room clean and in order before going off duty on each shift
• Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members
• Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
• Provide guest services and guidance
• Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning
• Use the Duty Log to document matters of importance
• Perform any other duties which may be assigned by the management from time to time.
• Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain
• Ensure all InterContinental Concierge Standard Operating Proceedures (SOPs) are consistently applied.
• Guide the guest to the Front Desk and wait behind the guest during the check- in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.
• Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests
• Be familiar with the lift workings and emergency stairs
• Maintain a spotless Porte Cochere and Drive way
• Maintain a willingness to please attitude and give undivided attention to any approaching guest
• Operate Communicates equipment
• At all times act as an ambassador for the hotel and for the InterContinental brand.
• Provide information to guests about the hotel facilities and services
• Arrange transport and coordinate luggage

Required Skills –
• Able to read and write English Qualifications –
• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Experience –
• 6 months experience in guest service or customer service, or an equivalent combination of education and experience.

- Team building and Colleague Events as per IHG&039;s activities
- Bonus on holidays (New Year, Tet, Independence Day, ...)
- Annual Health Check
- Competitive salary and service charge
- Social Security as per Labor Law
- Duty meal and uniform provided
- Special Service Discount to all colleagues

Cập nhật gần nhất lúc: 2026-02-06 13:00:03