Call Center Agent

Provide information to guests about room features, property amenities, and local areas of interest.
Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction.
May process food & beverage orders, answer questions on menu selection and record transactions in point- of- sale system.
Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extension.
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
Assist guests with accessing internet and guestroom entertainment.

Degree in Hospitality, Business Administration, or related field
Excellent communication skills and a clear, pleasant speaking voice
Previous experience in a similar role within a 4–5 star hotel is preferred

Competitive salary & benefits
Service charge & meal allowance during pre- opening phase
Professional working environment
Comprehensive training & career development opportunities

Cập nhật gần nhất lúc: 2026-01-07 14:25:03