Call Center/ Tổng đài viên

• Handle guests requests promptly, report complaints and irregularities to the Call Center Supervisor
• Perform other reasonable duties assigned by the Management of the Hotel
• Abide by principles of guest privacy
• Assist guests in a seamless food and beverage reservation and/or reservation changes or cancellations and other special requests.
• Maintain a clean work environment
• Advise defects on switchboard equipment to Supervisor
• Attend all briefings, meetings and trainings as assigned by management
• Process all incoming and outgoing calls accurately and courteously
• Be aware of local telephone listings and frequently dialed numbers
• Works closely with the restaurant managers to maximize the capacity of the restaurants
• Ensure smooth internal telecommunication as per Hotel Standards
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features. Be knowledgeable of ALL enrollment, ALL Points
• Report for duty on time wearing clean and complete uniform at all times
• Assist guests with international calls and directory queries. Address guests by name whenever possible
• Record and control wake- up calls accurately
• Bill call cost
• Maintain a high standard of personal appearance and hygiene at all times
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

• Ability to multi- task, work well in stressful & high- pressure situations
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Strong leadership, interpersonal and training skills
• Diploma in Tourism / Hospitality Management
• Minimum 1 years of relevant experience in a similar capacity
• Good communication and customer contact skills

Employee preferential rates when using hotel services
Creative and friendly work environment
Social Insurance participation upon signing the official Labor Contract
5 working days per week as regulated
Periodic health checks
2 days off per week
12 days annual leaves
Domestic and international training courses
Uniform and meal during shift provided by the Hotel
2- month probation period with 100% salary and full- service charge

Cập nhật gần nhất lúc: 2026-04-02 09:40:02