CEM Executive - Porsche Saigon Centre

· Oversee customer touchpoints throughout the customer journey, ensuring a seamless and consistent omni- channel communication experience.
· Design and implement customer satisfaction metrics across the touchpoints to measure and enhance service quality.
· Develop training materials and sessions focused on enhancing customer service skills.
· Daily manage and handle customer concerns. Ensure timely customer follow- up by collborating with relevant departments to maximize customer satisfaction.
· Plan and execute customer and prospect care programs aimed at improving overall customer satisfaction.
Report to CEM Manager/Department Head.

· Strong IT literacy with proficiency in the MS Office (Outlook, Word, Excel, PowerPoint…) and familiarity with CRM platforms.
· Qualified degree in marketing, communications, external relations, business administration or related field.
· Proficient communication skills in both English and Vietnamese.
· Effective cross- functional collaboration ability and strong team- work spirit
· Strong interest in technology, automotive industry and luxury retail.
· Minimum 5 years of proven experience in customer service (CX/CS) for high- end hospitality, private banking, automotive industry or related discipline.
· Strong interpersonal and negotiation skills with a customer service orientation and a firm foundation in logical, process- focused thinking.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-11-02 02:15:03