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Position Summary
The Handover Manager acts as the central coordination point, aligning customer requirements with internal capabilities while maintaining timelines, cost visibility, and quality standards for high- end hospitality furniture projects.
The Handover Manager is responsible for managing the transition of confirmed hospitality projects from the Sales team to internal departments including Project Management, R&D, Engineering, and Production.
This role ensures that all project information is accurate, complete, and structured, enabling smooth project execution from design development through production and delivery.
Key Responsibilities
Project Handover & Validation

Receive and review project handover packages from Sales team.
Verify completeness and accuracy of all project information including:
Commercial terms
Product specifications
Material and finish requirements
Drawings and technical details
Assess project feasibility with Head of Hospitality (timeline, capacity, complexity).
Identify gaps, risks, or unclear requirements before releasing to internal teams.

2 Project Setup & Documentation

Establish and maintain a structured project database and documentation system.
Prepare project master files including:
Material & finish schedules
Item master list (codes, descriptions)
Project timeline (Gantt chart)
Ensure all documents are properly controlled, updated, and accessible to stakeholders.

3 ERP & Order Management

Input and maintain accurate project data in ERP system, including:
Pricing and commercial terms
Delivery schedules and payment terms
Sales orders (SO), Engineering Notes (EN)
Customer and project information
Ensure timely order release aligned with approved project timelines.

4 Cross- functional Coordination

Act as the key coordinator between:
Sales
QA/QC
Production
Engineering (Technical)
Procurement
Sampling
R&D / Design
Ensure all departments receive complete and correct information.
Organize and lead internal handover meetings at key project stages.

5 Costing & Sourcing Support

Coordinate with Engineering and Procurement to:
Validate material specifications
Support cost estimation for additional items
Prepare and submit quotations for project variations or additional scope.
Ensure all pricing is reviewed and approved before submission to customers.

6 Sample & Development Tracking

Monitor sample and prototype development progress (mockup, PPS).
Ensure alignment between:
Approved design intent
Material selection
Manufacturing feasibility
Track sample timelines and escalate delays when necessary.

7 Project Tracking & Reporting

Track project progress across all stages:
Delivery
Design
Production
Sampling
Prepare and issue:
Weekly project status reports
Customer updates (when required)
Internal progress updates
Highlight risks, delays, and mitigation plans.

8 Customer & Stakeholder Communication

Maintain regular communication with:
Customers
Internal departments
Sales team
Ensure clear visibility of:
Technical clarifications
Project status
Timeline updates
Support project meetings, design reviews, and milestone discussions.

9 Vendor & Subcontractor Coordination

Coordinate with external vendors/subcontractors when applicable.
Ensure all external parties receive:
Complete technical documentation
Delivery requirements
Material specifications

10 Production & Delivery Support

Ensure smooth handover from development phase to production execution.
Coordinate with Import/Export team for shipment documentation.
Track production progress to ensure alignment with plan.

11 Payment & After- sales Support

Monitor project payment milestones and follow up with relevant teams.
Support after- sales activities including:
Product performance feedback
Issue tracking
Assist in continuous improvement of service quality and processes.

12 Process Improvement

Identify gaps in project handover and execution processes.
Improve SOPs, templates, and workflows for:
Handover documentation
Project tracking
Customer communication
Contribute to ERP system optimization and data accuracy.

Key Performance Indicators (KPIs)

Project schedule adherence
Customer satisfaction
Sample & development lead time tracking
On- time project release to internal teams
Number of project issues due to handover gaps
Accuracy & completeness of project handover
ERP data accuracy
Internal coordination effectiveness

Experience

Minimum 8–10 years experience in:
Hospitality projects / furniture manufacturing / contract projects
Experience working with ERP systems
Experience in project coordination or order management
Design & Technical background an advantage

Skills

Strong project coordination and organizational skills
Good understanding of:
Drawings
Furniture manufacturing
Project workflows
Materials and finishes
Strong attention to detail
Good communication in English (written & verbal)
Ability to manage multiple projects simultaneously

Personal Competencies

Good teamwork and cross- functional collaboration
Strong sense of ownership and accountability
Able to work under pressure and tight deadlines
Detail- oriented and structured
Proactive and solution- oriented

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Cập nhật gần nhất lúc: 2026-03-26 10:05:04