Chuyên Viên Trải Nghiệm Khách Hàng - Ca Đêm (Lễ Tân)/ Guest Experience Expert - GSA

Arrange transportation for guests/visitors.
Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions.
Verify/adjust billing for guests.
Cash- guests checks, process all payment types, vouchers, paid- outs, charges, and provide change.
Supply guests with directions and information.
File guest paperwork or documentation. Operate telephone switchboard station.
Notify Loss Prevention/Security of any reports of theft.
Count and secure bank at beginning and end of shift.
Coordinate with Housekeeping to track room status and guest concerns.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
Clear departures in computer system.
Communicate to appropriate staff when guests are waiting for an available room.
Advise guest of messages.
Process all guest check- ins, check- outs, room assignments, and room change/late check- out requests.
Run and check daily reports, contingency lists, and credit card authorization reports.

Good communication & English skills.
Want to develop career path in Marriott International.
Hard- working | Active | Enthusiastic.
Be interested in hospitality industry.

- Nghỉ phép năm, Team building, thưởng lễ tết
- Cung cấp 1 bữa ăn trong ca làm việc, đồng phục, bãi giữ xe miễn phí
- Thời gian: 9,5h/ca, 5 ngày làm việc/tuần, 2 ngày nghỉ OFF
- Mức lương: thỏa thuận, thưởng Phí dịch vụ hàng tháng
- Tham gia BHXH, BHYT, BHTN (full lương) và BH Sức khỏe
- Tham gia các hoạt động, chương trình nhân viên tại tập đoàn Marriott.

Cập nhật gần nhất lúc: 2026-04-06 01:10:02