Client Liaison Officer

Key Responsibilities
• Assist migration agents in preparing client visa applications and supporting documents.
• Check documents for accuracy and completeness before submission.
• Maintain detailed and organised records in our CRM and client management systems.
• Communicate professionally and clearly in English via email, chat, and video.
• Report daily and weekly progress, including application stages and KPI updates.
• Track and follow up on application progress with clients.
• Liaise with clients to collect required information, forms, and evidence in a timely manner.
KPIs
• Client satisfaction: positive feedback and professional communication.
• Revenue contribution: support agents to achieve monthly revenue targets.
• Timeliness: all required documents and submissions completed within agreed deadlines.
• Application accuracy and completeness: low error rate.
• CRM compliance: accurate and up- to- date records at all times.

Training and professional development opportunities with a trusted migration team.
Performance bonuses for exceeding targets.
Work from home with stable schedule aligned to Melbourne.
Be part of a supportive team that truly cares about people and client success.Collaborative, growth- oriented environment where your contributions are recognised.

Cập nhật gần nhất lúc: 2025-12-02 18:05:02