Concierge/ Nhân Viên Dịch Vụ Khách Hàng

 Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
 Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures
 Conduct effective shift briefings to ensure hotel activities and operational requirements are known
 Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
 Receive telephone calls and take messages for guests who are out, in accordance with hotel policy
Assist guests with all inquiries, both hotel and non- hotel related
 Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
 Night staff check mail, message of expected guests against the system/computer and expected arrivals
 Perform any other duties which may be assigned by the management from time to time.
 Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
 Ensure all InterContinental Concierge Standard Operating Proceedures (SOPs) are consistently applied.
 Works with Superior and Human Resources on manpower planning and management needs
 Consult Log Book for information/request left by outgoing shift
 Record incoming registered mail, telegram, parcel, telex in appropriate file
 Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
 Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
 At all times act as an ambassador for the hotel and for the InterContinental brand.
 Maintain detailed knowledge of the activities of the day and alert to any potential problems
 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

Required Skills –
• Problem solving, organizational and training abilities
• Good writing skills
• Proficient in the use of Microsoft Office and Front Office System
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Qualifications –
• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience –
• 1 year experience in concierge or related discipline or an equivalent combination of education and experience.

- Special Service Discount to all colleagues
- Duty meal and uniform provided
- Competitive salary and service charge
- Team building and Colleague Events as per IHG&039;s activities
- Bonus on holidays (New Year, Tet, Independence Day, ...)
- Annual Health Check
- Social Security as per Labor Law

Cập nhật gần nhất lúc: 2026-03-05 09:20:02