Cộng Tác Viên E-Commerce

Responsibilities
Chat & Buy (5%)

Verify orders and coordinate with teams for smooth fulfillment.
Handle customer inquiries, orders, and hotline calls.
Monitor stock- on- hand for accuracy.

Content & Inventory Management (20%)

Flag low- stock/OOS issues and recommend solutions.
Track daily stock levels on Shopee, Lazada, TikTok Shop, etc.
Manage product listings, pricing, images, and SKU accuracy across platforms.

Campaign & Promotion (25%)

Set up and manage deals, vouchers, and campaign mechanics.
Execute pre‑campaign checks and post‑campaign reviews.
Coordinate with marketing, design, and platform teams.

Onsite Merchandising & CX (20%)

Work with technical and design teams to update banners, tags, and landing pages.
Monitor customer journey to identify optimization opportunities.
Ensure correct placement of priority products on flagship sites.

Operations Coordination (10%)

Manage KOC sample shipment and track deliveries.
Keep clear documentation for cross‑functional alignment.
Support livestream setup (product prep, stock readiness, platform coordination).

Reporting & Data (20%)

Build operational reports on traffic, conversion, orders, GMV, and campaigns.
Provide weekly/monthly performance insights.
Identify anomalies and flag issues with data support.

Education & Experience

Bachelor’s degree in Marketing, E‑commerce, Business Administration, Economics, or related fields.
1–2 years of experience in E‑commerce Operations on platforms such as Shopee, Lazada, TikTok Shop, etc.

Skills & Competencies

Detail‑oriented, well‑organized, and capable of managing multiple tasks simultaneously.
Good English communication skills (minimum TOEIC 550).
Strong communication and comprehension skills, able to coordinate effectively with cross‑functional teams.
Strong logical thinking and problem‑solving skills.
Basic understanding of e‑commerce metrics and ability to execute operational tasks based on SOPs.
High self‑motivation, strong execution ability, and the capacity to work in a fast‑paced, multi‑tasking environment.
Proficiency in Microsoft Office / Google Docs (Word, Excel, PowerPoint).

Đào tạo

Cập nhật gần nhất lúc: 2026-03-26 10:30:03