Country Head (Recruitment Agency)

Location:
Vietnam (Ho Chi Minh / Hanoi – flexible)
Reporting To:
CEO / Regional Managing Director
Employment Type:
Full- time

Job Summary

We are seeking a highly strategic and hands- on Country Head – Vietnam to lead and scale our Vietnam business. This role will be responsible for the full country P&L, driving business growth through recruitment delivery, sales development, client management, operations, and compliance. The ideal candidate must be a Vietnamese national with strong recruitment industry experience and proven leadership in building teams, expanding market presence, and managing end- to- end business operations. This role requires strong commercial acumen, operational discipline, and the ability to represent the company confidently in the Vietnam market.

Key Responsibilities

Business Strategy & Market Expansion

Identify high- potential industries, clients, and partnership opportunities to expand business presence.
Develop and execute the Vietnam market entry and growth strategy aligned with regional business objectives.
Build and implement a scalable operating model for recruitment delivery and client servicing.
Analyze market trends, competitor landscape, and pricing strategies to ensure competitiveness.

Sales & Business Development

Lead all sales initiatives including lead generation, pitching, proposal development, and contract negotiations.
Drive account growth through upselling and cross- selling recruitment, contract staffing, and workforce solutions.
Build and maintain a strong sales pipeline to achieve monthly and annual revenue targets.
Represent the company at networking events, industry forums, and client meetings.

Recruitment Delivery & Talent Acquisition Operations

Develop sourcing strategies for local and niche talent segments, including multilingual and specialized hires.
Oversee end- to- end recruitment operations including sourcing, screening, interview coordination, offer management, and onboarding.
Ensure delivery excellence and turnaround time performance for permanent and contract hiring.
Build and manage a high- performing recruitment team to meet client SLAs and KPIs.

Client Management & Service Excellence

Manage service performance reviews and ensure retention and renewal of key accounts.
Act as the key point of contact for strategic clients and ensure strong stakeholder relationships.
Ensure client satisfaction through high- quality delivery, proactive communication, and issue resolution.
Maintain strong governance and reporting practices for all client engagements.

Country Operations & Team Leadership

Drive performance culture, coaching, and training initiatives to ensure team development.
Build and manage local teams across recruitment, sales, operations, and support functions.
Lead overall country operations including staffing, budgeting, internal processes, and workflow optimization.
Establish strong internal reporting structure and ensure alignment with HQ standards.

Compliance, Legal & Regulatory Oversight

Ensure ethical recruitment practices and data privacy compliance.
Manage risk assessment related to employment practices, payroll, and contract staffing operations.
Ensure all Vietnam operations comply with local labor laws, tax regulations, employment standards, and licensing requirements.
Work closely with legal, finance, and HR partners to ensure proper contracts, employment documentation, and regulatory adherence.

Financial Management & Invoicing Oversight

Ensure strong financial controls, forecasting, and reporting to regional leadership.
Monitor operational costs and drive efficiency improvements.
Own the Vietnam P&L, revenue targets, cost management, and profitability performance.
Oversee billing and invoicing processes to ensure accuracy and timely collection.

Key Deliverables / Success Metrics

Timely invoicing and healthy cash collection cycle.
Revenue growth and profitability achievement for Vietnam market.
Expansion of client base and strategic partnerships.
Strong recruitment delivery performance (SLA, fill rate, TAT, retention).
High- performing team with low attrition and strong productivity.
Strong compliance record with no legal/regulatory breaches.

Requirements

Excellent communication skills in Vietnamese and English.
Experience handling end- to- end recruitment operations and client management.
Vietnamese national (mandatory).
Strong business development and negotiation skills.
Strong understanding of Vietnam labor laws and staffing compliance (preferred).
Proven experience managing a country, branch, or business unit with strong commercial responsibility.
Strong knowledge of Vietnam recruitment market, salary trends, and hiring landscape.
Strong leadership experience in building and managing teams.
Minimum 8–12 years of experience in recruitment / staffing / workforce solutions.

Preferred Experience

Experience managing payroll coordination, invoicing, and operational reporting.
Network in BPO, Tech, Shared Services, or Manufacturing sectors is an advantage.
Experience working with regional or multinational recruitment companies.
Experience in contract staffing, outsourcing, and workforce management solutions.

Key Competencies

High accountability and ownership
Strong compliance and risk management awareness
Commercial leadership & client confidence
Excellent stakeholder and negotiation skills
Strong recruitment delivery management
People leadership and team- building capability
Strategic thinking & execution mindset

Why Join Us
This is a highly strategic leadership role with the opportunity to build and scale the Vietnam business, lead market expansion, and play a key role in regional growth. The Country Head will be empowered to make decisions, build a strong team, and drive business success in one of Southeast Asia’s fastest- growing markets.

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Cập nhật gần nhất lúc: 2026-02-25 19:15:02