CRM Executive

The jobholder is responsible for supporting the company’s marketing activities and managing the customer relationship process.
Marketing tasks:

Build content plans; write content and work with designers/videographers for visual channels.
Register promotions, assist with relevant paperwork and documentation.
Attend events, gather business insights, and schedule events to support business needs.
Develop and manage marketing budgets; and prepare summary reports.
Create, review, and edit promotional and informational materials.
Propose marketing plans, keep them updated, and own execution from idea to delivery.
Measure and report campaign performance.

CRM tasks:

Receive, record, and follow up on customer requests and complaints until resolved.
Support managers in planning and implementing CRM strategies.
Conduct phone surveys.
Manage CRM systems and customer platforms.
Support Sales and Service teams when required.
Handle complaints professionally with empathy and a solution- oriented mindset to strengthen customer relationships.
Create CRM campaign content.

Experience in marketing or CRM is an advantage.
Teamworking and good communication skills.
Bachelor’s degree in Marketing, Business Administration, or a related field.
Commercial awareness, good analytical skills.
The ability to meet tight deadlines and good time management skills.
Detail and person oriented.
Excellent writing skills.

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Cập nhật gần nhất lúc: 2026-01-17 07:05:02