Customer Admin

internal and external production reports; ensuring accuracy and timeliness as requested by customers; and
professional company image through in- person and online interaction.
Tasks include interaction with assigned customers and the Operations team members; collect and update to
Functioning as a liaison between Customers and the Operations Teams, it is essential for this role to project a
customers in time of production data, schedules, and progress to input information to the database, prepare
ther work depending on the project.
The Customer Admin is in charge for administrative work in the production process and reporting to customers.
Role, Responsibilities & Typical Activities
Work with internal relevant stakeholders as well as team members and / or work with assigned
customers on production information process requirements
Coordinate procedures and technical administrative systems and come up with ways to align with
facilitate the business of MiTek and customers
streamline processes. Ensuring a smooth and complete flow of information and production reports to
Modify reports and processes according to customer&039;s changing requirements with the agreement with
the Operations and related functional departments
Support in developing relationships with new customers to maximize business development for
MiTek&039;s long- term sustainable success
Continue to grow the MiTek family by supporting customers and ensuring the highest service for all
Support to achieve an integrated, staff- oriented, high- performance culture for the team
customers
Participating in the company&039;s ongoing improvement projects or activities
Other reasonable duties as requested
Develop English skills as it&039;s part of providing good customer service
Qualifications / Experience

employee satisfaction charters
Abilities in planning, operating, and coordinating the events
knowledge and skills
English level (CEFR) B1 or equivalent
Customer Service
Understanding in event management
Demonstrated customer service insights including the implementation of
Professional
University or College degree

Benefits:
• Free lunch and free parking
• Active social clubs: gym, yoga, football, badminton, swimming…
• Comprehensive healthcare package, including 24/24 personal accident insurance
• Strong learning culture: paid self‑learning hours, LinkedIn Learning & Pluralsight access, in‑person classes with professional trainers (leadership, softskills, English..), workshops, technical sharing activities...
• Clear career development with structured onboarding, ongoing training, and a mentorship program
• Team bonding through quarterly team‑building events, yearly company outing, and a special 3‑year anniversary trip
• Competitive salary with 13th‑month bonus, productivity bonus, and annual salary review
• State‑of‑the‑art office environment (gym, shower, basketball & soccer field) with a high‑end laptop provided
• Work hand‑in‑hand with global software teams (Australia, New Zealand, UK, US, Canada…)
• Flexible working: 5‑day work week and flexible start times

career growth, vacation and leaves, gifts and vouchers, professional development, insurance, work station, team building events, free food and beverages

Cập nhật gần nhất lúc: 2026-03-31 19:40:02