Customer Care Officer (Invoicing & Rebate) | Accounts Receivable.

Job Purpose
The Customer Care Officer is responsible for managing the end- to- end e- invoicing process and the full sales rebate cycle within the SAP system (Condition Contract Management module). This role ensures financial accuracy, tax compliance, and maintains strong reconciliation records with customers.
Key Accountabilities
E- Invoicing Management
+ Process billings and reconcile dispatched vs. billed volumes to ensure data integrity.
+ Collaborate with relevant teams to resolve any data discrepancies between SAP and the e- invoice system.
+ Target: 100% accuracy and timely issuance in compliance with tax regulations.
+ Verify customer data and billing values on SAP before issuing and digitally signing e- invoices.
Rebate & Incentive Management
+ Convert approved rebate programs into upload files to create Condition Contracts in SAP.
+ Target: 100% correct processing in SAP and adherence to Month- End Closing (MEC) SLAs.
+ Prepare essential payment documents, including credit/debit notes and customer statement letters for debt and incentive reconciliation.
+ Verify with functional teams to ensure accurate accrual booking and timely incentive payouts.
Reporting & Compliance
+ Ensure 100% collection and proper filing of all compliance- related documents monthly.
+ Follow up and collect signed Minutes of Debt & Incentive Reconciliation and e- invoice adjustment documents from customers.
+ Track daily e- invoice reports and provide necessary documentation for tax, audit, or legal requirements.
System Enhancement
+ Participate in User Acceptance Testing (UAT) for SAP enhancements, e- invoice system projects, or incident resolutions.

14 days of Annual Leave plus statutory public holidays
L&D opportunities and training programs tailored to your career needs.
Provided Laptop and necessary equipment
Personal Health Care Plan (PVI)
Annual Performance Bonus ranging from 1.0 to 2.5 months of salary.

Cập nhật gần nhất lúc: 2026-04-01 18:55:03