Customer Operation Executive

This role reports directly to Contract & Distributor Operations Supervisor, will be responsible for supporting & managing all activities between Distributors, Retailers (POC) & Company.
RESPONSIBILITIES
Contract Management:
Contract Signing: Manage the full lifecycle of contracts, including tracking deadlines, managing renewals, and maintaining organized records and databases.

Ensure all the contracts are delivered On Time In Full & comply with company policies & procedures.
Store all contracts/annex related in system.
Follow all the signing of Contract/Annex as company process.

Contract payment: Ensure all payment adhere to the company policies and industry regulations.

Collect evidence & inform to RGM for reimbursement process.
Coordinate with RGM to finalize payment list for POC based on signed Contract & Annex.
Routinely contract performance and execution tracking
Follow up with Distributor to ensure POC payment On Time in Full.
Work with Sales Team to collect document & get approval as DAG.

Analysis & Reporting:

Master data contract signed/nearly expired to support Sales Team planning.
Monitor contract performance, prepare detailed report, and provide recommendations for improvements.
Payment tracking to ensure 100% POC payment on time.

Good understanding of the underlying key sales metrics in FMCG
Experience working with Distribution in the FMCG is an added advantage, minimum 1 years of work experience.
Strong data & analytical skills & track record of delivery
Good Communication Skill
University/Bachelor ’s degree, preferably in in business administration
Microsoft Office proficiency

Chế độ bảo hiểm, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-11-14 17:15:03