Customer Quality Assurance Engineer

The incumbent will take charge of Customer Quality Assurance responsibilities to ensure all products meet internal and external quality standards before shipping out, handle customer complaint and work closely with all cross- functional teams to drive for customer satisfaction and continuous improvement
RESPONSIBILITIES
Handle customer complaint, customer return and other customer quality requirements.
Drive customer complaint resolution by carrying out root cause & failure analysis, dimensional analysis, or other means with cross- function team
Follow up status to ensure verification of corrective & preventive actions implemented on schedule. In addition, communicate with customers regularly to report status until case closed.
Maintain and continuously improve TTI quality management systems

Good English reading, writing and speaking skills.
Familiar with Six Sigma, ISO 9001, Quality methods and tools such as FMEA, Control Plan, 8D etc. Six Sigma Green Belt certification will be an advantage.
Team player with positive approach.
College or above degree in Electronic, Electrical, Mechanical Engineering or related Engineering field.
Good communication and interpersonal skills.
Minimum 2 years of working experience in Quality field and related to customer complaint handling. Familiarity with metal, plastic, electrical or electronic products is an advantage.
PC skills required (MS Office, Outlook etc.)
Able to work independently and pro- actively.
Strong skills in problem analysis and solving. Good customer technical service preferred.

Laptop, Chế độ bảo hiểm, Phụ cấp, Xe đưa đón, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2026-02-28 01:05:02