Customer Service Agent

Update information promptly according to procedures, ensuring accurate and fast information delivery.
Handle inquiries such as flight consultations, information changes, ticket cancellations/changes, and complaints.
Proactively update knowledge, regulations, and procedures related to customer service.
Support in handling arising situations and ensure the best possible customer experience.
Receive and assist customers via phone, email, chat, and messages on the flight booking application.
Working Hours
Work 5 days/week – 2 flexible days off.
Work on a 24/7 rotating shift basis, with shifts changed according to team leader assignment (maximum 3 months of night shifts).
Day Shifts: 7:00 – 16:00 | 9:00 – 18:00 | 12:00 – 21:00 | 13:00 – 22:00
Night Shifts: 19:00 – 4:00 | 20:00 – 5:00 | 21:00 – 6:00 | 22:00 – 7:00

Job Requirements

High school diploma or higher.
Good communication skills, quick problem- solving ability, positive attitude, and responsibility.
Good English proficiency (no certificate required).
Minimum of 6 months of experience in customer service or a related position.

Benefits and Compensation

Total Income: 11,000,000 – 13,000,000 VND/month, including:
Base Salary (Lương cứng): 8,000,000 VND/month
Call Support Allowance (Voice- Inbound): 1,000,000 VND/month (if handling Inbound calls)
Lunch Allowance (Phụ cấp ăn trưa): 500,000 VND/month
Night Shift Allowance (Phụ cấp ca đêm): 30% of base salary
KPI Bonus (Thưởng KPI): 900,000 – 1,200,000 VND/month
Full 100% salary during the 2- month probation period.
Welfare Benefits (Phúc lợi):
Full participation in Social Insurance (BHXH), Health Insurance (BHYT), Unemployment Insurance (BHTN).
7 Accident Insurance.
Modern, professional working environment with many opportunities for development and advancement.
14 days of annual leave/year.
13th- month salary bonus.
Annual periodic health check- ups.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2026-01-15 01:30:03