Customer Service Ambassador ( Fluent in Korean )

Overview of Position
Promotes guest relations, which include providing services to customer on Mass floor who have not yet been assigned MA but they are potential customer.
Duty and Responsibilities:
• On Floor:
• Provide additional support to Transportation team at the airport to enhance the guest welcome experience, providing a sense of luxury and importance to each guest.
• Handles customers retention and reactivation.
• Responsible for identify and attract potential new customers for development of high- end customers.
• Meets and greets players on the Palazzo Club floor, at special events and promotions.
• Maintains a detailed record of each customer’s account.
• Handles all room, spa, transportation, flight reservation request from customers.
• Initiates phone contact with premium patrons to drive trips.
• The Customer Service Ambassador is responsible for providing excellent customer service to all customers and representing Palazzo Club in a positive and professional manner. Ambassador will be a brand representative, who creates a welcoming environment and a personal touch to each customer’s experience.
• Reconciles all comps outside of point redemption.
• Attending daily briefing to ensure valuable information and updates are shared among team members, including updated property information.
• Welcomes guests, provides exceptional customer service, encourages guests to enroll guests in the Membership/Tier Program.
• Arranges for special services related to top tier players.
• Manage the Palazzo Club Desk’s counters and assist with Palazzo Membership enrollment.
• Provide excellent and delightful service to all potential Palazzo guests and assist them with their needs and requests.
• Answers all inquiries concerning the Tier program and explains Tier Program benefits.
• Responsible to handle all requests, complains and concerns of customer.
• Another Task:
• Telemarketing:
- Performs other duties as assigned.
- Conduct telemarketing program by quarterly based on the provided list from CRM.
- Daily call customer based on the provided list from CRM (member draw, event, promotion, rebate, missing customer).
- Internal conduct checking customer services from Palazzo service (BD’s Service, Operation’s Service, Floor environment).
- Blast SMS for free play expiration, birthday promotion and another designed promotion.

Canteen
Training
Healthcare
Bonus

Cập nhật gần nhất lúc: 2025-12-12 07:30:03