Customer Service (Chinese & Logistics)

JOB DESCRIPTION:
- Ensure that the work schedules are correctly implemented and that jobs are effectively assigned and properly completed.
- Complete all necessary records and reports in a timely and accurate.
- Maintain teamwork, productive working environment
- Follow up Contract, appendix, quotation... for customers
- Send invoices and shipments documents to request payment from customers
- Direct communicate with relevant parties for requested information to prepare documentation for transportation and custom inquiries
- Strictly follow safety policies and client’s requirements and regulations.
- Respond to customer’s emails and escalations for activities in a timely manner
- Maintain good relationship with customers and subcontractors
- Conduct operation in line with SOPs, work instructions
- Supervise and coordinate unloading of inbound/outbound shipments
- Input data accuracy and well update in system
- Comply with the safety environment policy and company regulations.
- Direct communicate with Customers to receive inquiries for transportation & customs, bridge between Customers and Internal departments (CS, Ops, Sales).
- Verify required inbound/outbound paperwork with drivers, ensuring that all products are properly counted.
- Prepare related documents for the shipment/order.
REQUIREMENTS:
- Have 1 year above experience at the same position and in Logistics company.
- Good interpersonal and negotiation skills;
- Customer oriented mindset, clear pronunciation, efficient and "can do" attitude, good team player.
- Proficiency in computer software like MS Office;
- Proficiency in Chinese (HSK4). English is a plus.
BENEFITS:
- Young and dynamic working environment, many opportunities to learn and promote.
- Work at a subsidiary of Kerry Logistis Group from Singapore, the global corporation
- Flexible working hours (Work from Monday to Friday. Work online at home on Saturday morning)
- Competitive income, annual health check- ups, gifts on holidays, premium healthy insurance.

maternity insurance insurance and health, work station, professional development, vacation and leaves, overtime pay financial benefits, career growth

Cập nhật gần nhất lúc: 2026-03-04 14:40:03