Customer Service (English or Chinese Speaking)

- Handle all air shipments for airfreight globally;
- Develop Manage full- cycle Air Export & Import operations with overseas agents;
- Ensure all operations comply with company SOPs and airline regulations;
- Daily operation task in airfreight & logistics, including:
- Handle day- to- day airfreight and logistics operations, including:
+ Updating booking details and inputting data into internal systems.
+ Coordinating with related parties on payments, issue resolution, and providing solutions.
+ Tracking shipments, updating ETA, and following up until ATD.
+ Coordinating with suppliers and carriers.
+ Preparing HBL/HAWB, MBL/MAWB, and issuing debit notes to customers.
+ Submitting and releasing bookings, debit note to carriers, shippers, and overseas agents.
- Tracking of shipments and providing status reports, communicating all shipment delays and issues to clients and/or overseas offices;
- Maintain and expand client relations through customer service efforts;
- Formulate and implement Standard Operating Procedures (SOPs) for clients;
- Other tasks and duty as per the assignment of Leader.

Skills Required
- Team working.
- Big Potential ability to be a team leader/Manager level.
- Knowledge of developing, positive thinking;
- Careful, detailed;
- Good knowledge and experience of Air freight, logistics are the plus;
- Good communication skills;
Experience and Qualifications
- Open for fresher (have experience in working in a logistics/freight forwarding environment is a plus);
- Written and spoken English (know Mandarin is a plus).
- Customer/ BD/ Operations Engagement;
- Multicultural people management;
- Experienced in tools such as Cargo Wise, MS Excel/PPT/SharePoint etc.;
- Developing solutions for major customers;
Benefit
- Insurance: Full Social – Health – Unemployment insurance contribution on 100% of salary.
- Supplementary health insurance: PVI 24/7 package.
- Allowances: Lunch, (transportation, business travel (if any).)
- Annual leave: As regulated by Vietnamese labor law.
- Bonuses: 13th- month salary, KPI/performance bonus, year- end bonus, holiday bonuses.
- Annual health check- up: Once a year.
- Working environment: Young, dynamic, fair, and with clear promotion opportunities.
- Gifts / Other welfare: Birthday, holidays, personal events, and other company benefits
- Company trip / Team building: 1–2 times/year.
- Training & development: Opportunities for learning, professional training, and soft- skill development.

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Cập nhật gần nhất lúc: 2025-12-23 00:30:03