Customer Service Executive (Air/Sea Freight)

Booking Arrangement

Check the SOP, Incoterms, cost/ sell of the account, then contact to the relatives (salesperson/oversea station/agent) to get approval to move.
Send the booking confirmation to shipper for their arrangement.
Receive booking request from shipper or salesperson/ overseas station/ agents.
Follow up outside OP/customer&039;s loading plan to ensure all procedures are finished before cut- off time.
Arrange booking with carrier and inform to customer/overseas the plan of cargo (booking confirmation/ flight details/ stuffing deliver cargo....)

BL Preparation & Pre- Alert Submission

Update all information into Value Plus such as: HAWB / MAWB / Manifest / Flight details .... and pass full docs to outside OP for their handling at terminal.
Send manifest and Pre- alert to destination stations/ agents same flight depart date.
Issue draft bill for shipper/ oversea to check and confirm back.
Receive shipping Instruction from customer and prepare the necessary documents to complete export procedure.
Filing AMS, FWB, FHL, EDI ... for shipment if needed.
Follow up with carrier for uplift cargo as booked, and tracing the actual flight details to update to customers/ overseas.

Sales/cost input & lot close

Input info into Value Plus system (sales, cost, Issue DN, CN...) and issue/ send Debit note to shipper/ oversea.
Review, approve and complete all costs/sales, other into Value + to close lot.
Prepare docs for payment/cost or collection/sales to transfer to account dept.
Follow up the shipments closely and keep customer/oversea station/agent updated if any change.

Other assignments by Supervisor or Manager

Language: Good at English. Chinese is advantage.
Education: Candidate must possess at least a College/ Bachelor&039;s Degree, Economics, Foreign trading, International transportation, Logistics solution or equivalent .
Personal qualities: Self- motivated, respectful, honest and trustworthy
Skills: Proficiency in MS Office and strong computer skills
Experience: Minimum 2 years in Forwarder/ Logistics or International Transportation Company is required.

Company trip & Team building
13th salary
Monthly KPI performance + Incentive + Annual bonus
Annual leave as regulation
Salary increment after every single year.
Full social insurance following Vietnamese Law
Annual health checking up
Salary: VND 12–15 million gross/month
Why Join Dimerco?
Grow with a leader in a growing industry – Be part of a company expanding globally within the dynamic international freight and logistics sector.
Invested in your success – Access continuous learning, professional training, and skill development to support your career growth.
Go global – Experience opportunities for international travel, cross- border projects, and overseas assignments that connect you with the world.

Cập nhật gần nhất lúc: 2025-12-11 13:00:04