Customer Service Manager

Job Summary:
Gardenline has a successful 30 years operating history, commencing in 1992 as a modest import and distribution operation to become one of the leading exporters of outdoor furniture. We are seeking a highly organized and efficient Office Manager to oversee the day- to- day administrative operations in our furniture business.
Objectives of this role:
• Train all new onboard employees in their respective
• Track staffing requirements, hiring new employees as needed
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Develop, implement, and maintain the business operating protocols
• Ensure that operational activities remain on time and within budget
• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
Key Tasks and Responsibilities
• Lead, motivate, and support a small team within a time- sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Work closely with the compliance department to ensure all customer expectations are met.
• Partner with cross- functional teams to improve internal & external communications
• Manage data collection for the updating of metrics to achieve business growth targets, eliminate errors, and deliver excellent customer service
• Conduct revenue reviews by customer & customer performance.
Details are:
Sale Order Management
• Identifying AUD and USD SO, and direct to person in charge.
• Support and explain the invoicing related to account payable.
• Run Sales order forecast report. Per request from Sale Manager.
Customer&039;s Enquiry
• Work directly for special requests, regarding contract agreement. (shipping term & documents to support globe FTA...)
• Work directly with photographer and technical team to provide production spec and photo based on requests. VN Designer
• Assist, explaining & confirm account payable to pay on behalf of customers. (Testing, audit, shipping…. Other local fee)
• Directly support GLG CS team to answer all enquiries about production specifications and warranty for both VN and China products.
• Support service team for spare parts order and replacement components.
• Coordinate directly with the sample team to plan shipping according to customer requirements.
• Leading CSO & Claim team- to evaluate claims and solutions to resolve issues.
• Make decision to proceed with credit claim or stock replacement with the Supply Chain Manager & Claims
• Complete documents for sample products.
Purchasing Data Management
• Cross check the actual shipped QTY compare with PO in Capital and make adjustment to matching actual shipped QTY.
• Help GLG inventory duty matching data with GI Purchasing.
• Cross check imputed data entry team upload in Capital.
• Support Account team for any variance in transactions or audit the data between accrual supplier invoice and purchase order data in Capital.
• Support Account team for any variance or audit the data between actual supplier invoice and purchased order data in Capital.
• Cross check weekly Purchasing balance (Stock & value), make sure each purchasing teams manual data, match with Capital data
• Support CSO on stock balance with purchasing history.
Shipping Monitoring
• Directly advise and handle shipping terms
• Directly coordinate with forwarder for any shipping issue from both locations.
• Received fortnightly ocean freight quotations.
• Negotiation on freight quotes,
• Container Allocation volume for each individual forwarder.
• Direct and allocate replace / claimed products and spare part to appropriate shipping containers with the- Supply Chain Manager.
• Directly process and make decisions for transportation plans and execute related shipping documents, including input and output invoices
• Assist, explaining & confirming for any account payable related to shipping and transportation fee both onshore and offshore
• Evaluate and notify management of information related to the maritime export market, transportation cost savings, monthly shipping price report, and annual shipping cost assessments. Make a costing report on ocean freight prices annual.
Administrative
• Directly Contact IT Support contractor to setup email, audit laptop.
• Sample handle shipment procedure.
• Advise them on staff business travel and visa.
• Procedure and KPI creation
• Claim procedure.
• Shipment cost and approval procedure
• Support HR Manager for new onboard IT related setup.
• Decentralize access to data on the server.

Knowledge, Education, Training: Bachelor’s degree in Business Administration, Management, or related field preferred.
Experience:
• Has a proven Managerial background Managing multiple office function
5- 10years.
• Has Managed or been a part of a Customer service team, working with International customers.
• Managed a Representative Office for an international business.
Abilities/ Skills
• Have a high level of Excel experience.
• Must Understand Import & Export protocols.
• Willing to Travel Between HCMC to Quy Nhon.
• Must Understand and can use ERP systems
• Computer Literate.
• Understands time Management and can work in a Fast Paced environment.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-03-17 22:35:03