Customer Service & Operations (Ecommerce)

GENERAL INTRODUCTION
You will own the full end- to- end supply chain of a DTC global operation: from order processing and 3PL coordination to direct customer support across international markets. Everything a product goes through after a customer clicks “Buy”- that’s your domain.
What we are looking for is NOT someone who can do the daily work. It’s someone who does it, then asks: “How do I automate this so I never have to do it manually again?”
If AI tools are already part of how you work- not as a novelty, but as a habit- you’ll fit right in.
At PATI, this is not a “task execution” role.
JOB DESCRIPTION
Customer Service & Experience (60%)

Own the customer conversation: Handle inbound tickets daily, order tracking inquiries, shipping delays, product questions, and post- purchase complaints- via email and support platforms.
Resolve, don’t just respond: Before replying to any complaint, investigate: check order status, cross- reference tracking data, verify with logistics partners.
Maintain quality under volume: Manage a daily ticket queue while keeping response accuracy, tone, and turnaround time consistent — even on high- volume days.

Order Operations & Admin (40%)

Data management: Maintain and update operational spreadsheets (Excel / Google Sheets) tracking order flow, fulfillment status, and exception cases.
Inventory reconciliation: Cross- check daily stock data against 3PL logistics partner records, ensure inventory data stays accurate in real time.
Daily order processing: Export order files from Shopify, validate shipping addresses, and upload tracking numbers. Zero tolerance for processing errors.

JOB REQUIREMENTS
✦ MUST- HAVE- Must be clearly visible on your CV
AI- First Mindset (Top priority): Already using AI tools at work.
Customer- Centric Mindset: Service- oriented but tough and sharp when needed to protect company interests.
Logical & Data- Driven Mindset: Proficient in Excel / Google Sheets: VLOOKUP, IF, FILTER, data cleaning.
Foundation:

Hardworking, honest, and eager to learn. No task is too small.
English: Good- strong reading comprehension to verify international addresses and use email templates for customer responses.
Absolute attention to detail- you feel uncomfortable seeing a misaligned cell in Excel. Patient and resilient with repetitive daily tasks.

COMPENSATION & BENEFITS

Development Roadmap: Opportunity to become an official employee and advance to Senior positions after 6–12 months.
Income: Competitive base salary starting from 10,000,000 VND (negotiable based on capability). You have the right to value yourself and negotiate with us.
Comprehensive Benefits: Social Insurance, Bao Viet Health Insurance (Green Card), bi- annual company trips, and full holiday/birthday bonuses.
Structured Training: Direct guidance from Senior Leads on international standard E- commerce operational processes.

ADDITIONAL INFORMATION
Recruitment Process:
To ensure we find the right “Builders” for our x20 goal, our process includes:

Round 2- In- depth Interview: A discussion regarding technical expertise and cultural fit with PATI’s management team.
Round 1- Application & Technical Challenge: After submitting your CV (with Portfolio attached), you will receive a technical challenge.
Round 3- Founder’s Table: Direct strategic discussion with the CEO.

Working Conditions:
Time:

Monday- Friday: 8:30 AM- 5:30 PM, with a 1- hour lunch break.
Saturday (Culture Day): 6:30 AM- 09:00 AM. We kick off Saturdays with team runs and weekly reflections- mind, body, and momentum aligned.

Note: This is a full- time, onsite position to ensure the highest speed of coordination.
Location: PATI Group Office – Ho Chi Minh City.

sales commission financial benefits, perform bonus financial benefits, career growth, professional development, travel

Cập nhật gần nhất lúc: 2026-03-30 19:35:02