Customer Service / Relationship Executive

Support global customers and partners.
Monitor online transactions, support our clients make payment via Internet.
Build strong relationships with customers and partners.
Make a report or other tasks as your leader requests.
Send quotations & cataloges, preparing contracts other certificates / confirmation notifications if client requested.
Handle customer services inquires and sovle issues arising from customers/forwarders/ third- parties relating to the order processing, if any.
Cooperate with other departments or related partners to supply services for clients.
Check customer emails every day and answer their questions about our services, quotes, or related things.
Send arrival notice & payment request reminders to clients.

Foreign Language & Computer Skills

Proficient in Microsoft Office
Fluent in English communication skills (writing and speaking)

Skill and Knowledge Requirement

Dynamic, creative and ability to work under pressure
Experience in Marketing and working with foreigners are big pluses.
Persuasive, active listening, good communication and building business relationships
Skills in document preparation and management
Ability to work independently and take initiative
At least 2 year experience
Have the customer care experience in majors of Business services, Finance, Bank/Tax and Travelling is preferred.

Benefits

10% of salary on public holidays: Apr 30th, Sep 2nd, Jan 1st.
Health insurance, social insurance
Celebrate employee birthdays
13th month salary under state regulation.
Bonus following projects subject to business status and revenue (if any)
Subsidize employees under Vietnamese labor law (moon festival, wedding, children’s day, maternity,...)
Tet bonus following the experience and performance.
Competitive salary depending on capacity
Dynamic, creative, friendly work environment.
Company annual trip for all employees

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2026-04-05 06:50:02