Customer Service Representative (CSR)

Working at: You can select to work in factory at Nhon Trach 3 Industrial, Dong Nai (Shuttle bus from HCM & Bien Hoa to factory) Or in Representative office at 28 Mai Chi Tho St., An Phu Ward, Ho Chi Minh City.
Job Description:
Maintain Past Due
Submission of requote(s) when pricing expired
Maintain POs currently due / move to shipping for LAM
Submission of FAIR(s) to Global First Article team LAM
LAM Dashboard Maintenance
Ensure All RPM/ERF orders received on DB are entered within 4 hour timeframe
Cons add/delete
Provide support and serve as escalation point for LAM, Lam End
Daily communication with Shipping Team on all LAM end
Daily PO entry for Lam
PB calls, send out PB updates to Lam distribution
Daily maintenance of Cancels for LAM on shared Cancel Log with Global Account Manager and Director of Planning
Daily Email communication with LAM direct as first line of contact; internal emails
Creation of new part numbers
Daily Morning LAM OOR
Daily Maintenance/Communication with Planning group ensuring PRDs are in correct status, quantity and date range – PRD back and forth (check workflow)
Creation and maintenance of RMAs
Consignment scheduling and maintenance
Nightly Upload of LAM OOR Export with updates
Exceptions report- AX
Daily Morning LAM Cons Forecast Upload

Shuttle bus from HCM & Bien Hoa to factory.
15 working days of annual leave/year. Work only 2 Saturdays (Saturday alternative) in a month.
Fixed 13th month bonus, 14th month bonus will be based on the result of KPI.

Cập nhật gần nhất lúc: 2025-11-23 12:45:02