Customer Service staff

Order Processing

Manage documents by processing and filling all related documents to assure customer profile well maintained.
Fulfill all information on order tracking template and key into system.
Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workflow.
Handle label inquiry/orders from receiving to shipment.
Daily input all orders received, check and release to production.
Join in training/meeting to get full understanding about handling orders/queries

Delivery management

Ensure on time delivery to meet customers&039; expectation.
Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
Daily update shipment and record invoice of each PO/DS to estimate the turnover achieved
Negotiate with customer if necessary for any possible delay in delivery

Customer service and management

Deal with and manage all claim and return requests from customers
Response any inquiries from customer in a timely manner (24 hours).
Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.
Other jobs assigned by Customer Service Leader
Measure and collect customer satisfaction
Report order and delivery status regularly to Customer Service Leader.

Education:

Skills: Good organization, negotiation and interpersonal skills
Experience in packaging field will be preferable
Experience: at least 3 years at similar level.
Ability to work under pressure
Specification: College/University
Meticulous, detail- oriented and problem solving
Good presentation and explanation
Language: English in business level

Benefit:

Yearly salary increase
Annual travel
13th month salary bonus
Periodic health check, travel, wedding, funeral, childbirth,...
Health insurance for employees after probation period
Clean and safe working environment- Working day 22 days/month
Participating in insurance according to Law, accident insurance 24/24

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Cập nhật gần nhất lúc: 2026-03-10 00:55:02