Customer Service Team Leader

: 5days/week. Rotating shift- (xoay ca theo tháng) (having nightshift)| 9 hours/day (including 1.5h break). Random 2 days off

• Provide subject matter expertise in handling escalated customer calls as needed
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
• Responsible for the day- to- day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Communicate expectations to employees and provide timely updates

• Willingness to work a flexible schedule
• Ability to mentor, coach and provide direction to a team of employees
• Strong communication skills, both written and verbal
• Ability to lead team in multi- tasking, prioritization, and meeting timelines on deliverable
• Having experience in leading team (>10 members)- OPEN FOR ALL INDUSTRY related to Customer Services

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2026-04-08 18:40:02