Customer Success Staff (27035)

You will be a customer success in the SaaS company, which is a start- up.
- Conduct follow- up meetings to understand customer challenges and suggest effective solutions.
- Opportunity to acquire technical knowledge and experience in the latest technologies
- Occasionally travel to client sites for direct support or seminars.
- Maintain strong client relationships and ensure high satisfaction levels.
- Support the sales team with product demos and client presentations.
- Full benefits package
- Good career advancement opportunities
- Coordinate with internal departments to resolve customer issues promptly.
- Create and update user manuals or documentation as needed.
- Provide post- implementation support and training to clients on system usage.

- Bachelor’s degree
- Japanese: N2 Advanced level
- English: Intermediate level
- Sincere, responsible, and team- oriented personality
- Interest in consulting and technology
- Able to think from the customer’s perspective and act proactively
- Strong communication and problem- solving skills
- At least 2 years of experience in solution sales (preferably in the IT or SaaS industry)
- Growth mindset and willingness to learn

- Company trip, Year- End Party
- Patents and Inventions bonus
- Annual Health Check- up for all staff
- Hot bonus when introduce members ( Referral )
- Performance Bonus for all staff
- Free coffee and Tea
- Insurance in full gross salary
- Gift for Tet/ Autumn Festival
- Bao Viet Premium Healthcare Insurance Package even during the probation period
- 12 days annual leaves, + New Year holiday according to the Japanese calendar
- Annual performance review: twice/ year

Cập nhật gần nhất lúc: 2026-02-25 15:15:02