Customer Success Staff (It - Saas - Fluent Japanese And Good English) ~ 25 - 35 Mill Vnd [27032 - Cau Giay , Hanoi]

- Coordinate with internal departments to resolve customer issues promptly.
- Create and update user manuals or documentation as needed.
- Support the sales team with product demos and client presentations.
- Maintain strong client relationships and ensure high satisfaction levels.
- Occasionally travel to client sites for direct support or seminars.
- Provide post- implementation support and training to clients on system usage.
- Conduct follow- up meetings to understand customer challenges and suggest effective solutions.

* Working time: 8 am- 5 pm Mon- Fri

- Japanese: N2 Advanced level
- English: Intermediate level
- At least 2 years of experience in solution sales (preferably in the IT or SaaS industry)
- Age: 25- 34
- Bachelor’s degree.

- Annual performance review: twice/ year
- Free coffee and Tea
- Performance Bonus for all staff
- 12 days annual leave, + New Year holiday according to the Japanese calendar
- Insurance in full gross salary
- Hot bonus when introducing members ( Referral )
- Annual Health Check- up for all staff
- Patents and Inventions bonus
- Gift for Tet/ Autumn Festival
- Company trip, Year- End Party
- Bao Viet Premium Healthcare Insurance Package even during the probation period

Cập nhật gần nhất lúc: 2026-01-16 02:55:02