Customer Support Collaborator (100% Remote)

Job Description:

Conduct other tasks assigned
Update customers on the status of processing requests
Consult, guide, and support in solving queries about Omni Themes’ products from customers through multiple support channels
Transfer technical problems, request customization for the development team, and ensure the quality of work delivered to customers.
Advise customers on solutions when using eCommerce and Shopify
Work with various teams
Support to handle problems arising when customers install and use the Shopify Themes and Apps.

Requirements:

Compensation is based on actual hours worked.
Ideally a university student in their third or final year, or between 19- 25 years old.
Proficient in English with an IELTS score of 6.5 or equivalent.
Team- oriented with a quick learning capability.
Strong skills in communication, presentation, analysis, and critical thinking.
Working hours (UTC+7): Regular shift (Remote): 0:00 – 4:00 AM Tuesday to Saturday.
Basic knowledge of HTML/CSS is an advantage.
Prior experience in customer support for tech or e- commerce is a plus.

Benefits:

Flexible working hours, we proactively arranged weekly and monthly.
Participate in regular online training sessions.
Work in a professional, dynamic, challenging environment and improve your skills.
Work remotely and gain exposure to the latest technology and e- commerce.
Salary: 60,000 VND/hour.
Gain the opportunity to become an official employee if you have the desire and meet the job requirements.
Improve English proficiency and develop client relations skills.

perform bonus financial benefits, professional development, career growth

Cập nhật gần nhất lúc: 2026-03-19 18:40:02