Customer Support Collaborator (Online, Part-time)

Job Description:

Handle other assigned operational tasks as needed (around 10% of total responsibilities).
Keep customers informed with clear and timely updates on their tickets or requests.
Join regular online training sessions to stay aligned with product updates and support workflows.
Identify common problems and recurring feedback, then share insights with the product team to help enhance app quality.
Analyze technical issues, record detailed reports, and coordinate with the development team to ensure proper follow- up.
Support customers with the installation, setup, and day- to- day usage of BSS Commerce Shopify apps.

Requirements

Fluency in English (IELTS 7.0 or equivalent).
Previous experience in Shopify support or e- commerce is a plus.
Able to work well in a team environment with a proactive mindset and fast learning ability.
Age preference: 20- 25 years old.
Strong communication skills with the ability to explain technical matters in a simple, friendly way.
Working hours: 0:00 – 4:00 AM or 5:00- 10:00 (AM) on weekdays (Mon- Fri) and optional weekend shifts.
Basic knowledge of HTML/CSS is an advantage.

Benefits:

Hands- on experience with modern technology and global e- commerce platforms.
Flexible scheduling with weekly and monthly planning.
A fast- paced, supportive environment that encourages growth and learning.
Hourly rate: 60,000 VND/hour, calculated based on actual working hours.
100% remote working environment – work comfortably from anywhere.
Opportunities to improve English communication and customer- facing skills.
Performance & review bonuses based on work quality and contribution.

perform bonus financial benefits, professional development, career growth

Cập nhật gần nhất lúc: 2026-03-07 01:05:02