Customer Support Collaborator (Part-time, 100% Remote)

Job Description

Provide prompt assistance to international customers in setting up and effectively using our Shopify applications.
Identify, troubleshoot, and resolve issues that arise during the use of our apps.
Keep customers informed about the progress of their cases and maintain clear, smooth communication throughout the support process.
Perform other tasks as assigned when necessary.
Work closely with internal teams to ensure problems are addressed quickly and efficiently.

Requirements

Hardworking, detail- oriented, responsible, and willing to learn new tools and technologies.
Strong English proficiency, equivalent to IELTS 6.5 or above.
Basic understanding of HTML/CSS.
Good communication skills with strong abilities in time management and self- management.
Working hours (UTC+7): Remote shift from 4:00 AM to 8:00 AM, Tuesday to Saturday (official schedule applied after completing the training period).
Previous experience in Customer Support or Technical Support, particularly in the Technology or E- commerce industry, is an advantage.

Benefits

hands- on experience with global e- commerce platforms and tools.
100% remote working environment.
Participate in regular training sessions and learn within a knowledge- driven environment.
Work in a young, supportive, and growth- oriented team.
Improve English and communication skills through daily interaction with international customers.
Salary: 60,000 VND per hour.
Opportunity to gain

career growth, perform bonus financial benefits, professional development

Cập nhật gần nhất lúc: 2026-03-18 03:00:05