Customer Support Collaborator (Remote)

Job Description:

Communicate technical issues to the development team and create follow- up tasks.
Help customers set up and use BSS Commerce Shopify apps.
Handle additional tasks as needed (about 10% of your workload).
Participate in regular online training sessions.
Keep customers updated on their requests.
Report common issues to the product team to help improve our apps.
Work with the product team to provide excellent customer support

Requirements:

Basic knowledge of HTML/CSS is a plus point.
Prior experience in Shopify customer support, and e- commerce is an advantage.
Team player with a fast learning ability.
Proficient in English with an IELTS score of 7.0 or equivalent.
Strong skills in communication, presentation, and analysis.
Preferably 20- 25 years old.
Working hours are from 0- 5h(Optional weekend shifts).

Benefits:

Remote work 100%, enjoy the flexibility of working from anywhere.
Gain experience with the latest technology and e- commerce trends.
Flexible working hours, we proactively arranged weekly and monthly.
Salary: 60,000 VND/hour, based on actual hours worked.
Work in a dynamic and challenging setting that helps you grow.
Improve your English and enhance client relations skills.

Cập nhật gần nhất lúc: 2026-07-06 14:45:03