Customer Support (N1 - N2 Japanese, Offer Up To 30M)

Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Reviews issues and contacts customers to understand issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.

5 days/week (2 non- fixed days off- determined by the manager)Includes holiday and Tet shifts as assigned, allowances provided per labor lawAny shift or schedule changes will be notified by the department head
Working time: 7:00 AM – 4:00 PM
Open to Freshers (able to work Fulltime)
Interested in the IT field
Customer service mindset
Can understand English technical document, and have basic English conversation skills
Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)

90% contribution of the gross salary to social insurance
20 days leave (12 days of annual leave and 8 days of sick leave)
Competitive Salary: up to 30M
Training will be offered
Salary at 100% during the probationary period
Activities: Birthday party, Employee engagement activities
Full working equipment will be provided Annual Health Check up

Cập nhật gần nhất lúc: 2026-01-23 07:20:02