Director of Food & Beverage/ Giám Đốc Bộ Phận Ẩm Thực

Assists in leading the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
Developing and Executing Food and Beverage Strategy and Goals
• Ensures integration of departmental goals in game plans.
• Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.
• Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations.
Leading Food and Beverage Teams
• Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
• Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.
• Order and purchase equipment and supplies.
• Reviews staffing levels to ensure that guest service and operational needs are met.
• Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
• Provides feedback to employees based on observation of service behaviors.
• Ensures that regular, on- going communication occurs in all areas of food and beverage (e.g., pre- meal briefings and staff meetings).
• Communicates critical information gained from pre- and post- convention meetings to areas of responsibility.
• Ensures that regular, on- going communication occurs in all areas of food and beverage (e.g., pre- meal briefings, staff meetings, culinary team).
Maximizing Food and Beverage Revenue
• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
• Encourages calculated risk- taking to generate incremental revenue and deliver Savvy Service.
• Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
Ensuring Exceptional Customer Service
• Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
• Strives to improve service performance.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Managing and Conducting Human Resource Activities
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Ensures employees receive on- going training to understand guest expectations.
• Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Establishes guidelines so employees understand expectations and parameters.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Communicates and executes departmental and property emergency procedures.

• High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.
OR
• 2- year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.

- Attractive remuneration package and 13th month salary;
- Participate in free training programs and vocational training development
- Opportunity to get job development at various Marriott International famous brands
- Eligible to receive 100% service charge from the second month of working.
- 02 months of probation with full salary and social insurance;
- 24/24 Accident Insurance included during the working time at the hotel

Cập nhật gần nhất lúc: 2026-07-06 21:30:03