Director of Rooms/ Giám đốc Khối Lưu trú

• Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility.
• Ensure staff, particularly guest contact personnel, are familiar with repeat guests and other VIPs and provide special attention and recognition
• Perform any other duties which may be assigned by the management from time to time.
• Assist in managing hotel revenue maximization through full utilization of company systems, business processes and specifications.
• Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
• Monitor the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition
• Ensure training and procedures are in place to serve as a central communications point during emergency/crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained.
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Front Office and Housekeeping employees
• Consult with Department Heads and General Director on an ongoing basis to improve business conduct
• Prepare and submit statistical, performance, and forecast analyses and reports as required.
• Supervise the overall activities of Front Office and Housekeeping operations
• Conduct comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

Required Skills:
• Problem solving, reasoning, motivating, organizational and training abilities
• A passion for delivering superior results
• Ability to manage complex relationships
• Strong Leadership skills in managing teams to drive for results
• Proficient in the use of Microsoft Office
• A high energy level and a passion for achieving results
• Good writing skills
• Communication skills
Qualifications:
• Bachelor’s degree in Hotel Administration, Business Administration or equivalent
Experience:
• 4 years of guest service / hotel experience with two years in a management capacity, or an equivalent combination of education and experience.

Full insurance and benefits in accordance with the Labor Law.
Professional training and development opportunities.
Competitive salary and allowances as per company policy.
Professional working environment.

Cập nhật gần nhất lúc: 2026-07-06 21:30:03