Director of Sales Operations & Quality Assurance Center

Strategy, Policy & Governance

Develop and enforce rules, procedures, regulations, and guidelines under the Business Operations Centre in alignment with the strategic objectives of the Traditional Sales Division.
Ensure compliance with internal controls, risk management standards, and corporate governance requirements.
Advise senior management on operational strategies and actively participate in managing and optimizing sales operations.

Business & Human Resource Planning

Monitor, assess, and forecast monthly performance, identifying trends, risks, and opportunities to maximize profitability.
Lead annual and quarterly business planning, including resource allocation and organizational structure design for business units.
Drive human resource planning, including workforce optimization, succession planning, and capability building across sales functions.

Performance Management & Incentives

Regularly review and refine policies to ensure competitiveness, fairness, and alignment with business objectives.
Design and manage KPIs, performance scorecards, and productivity metrics for all sales staff in the Traditional Sales Division.
Oversee the development and administration of commission schemes, incentive structures, and performance- related policies.

Quality Assurance & Compliance

Lead the Quality Assurance team to ensure all sales staff comply with company policies, procedures, and regulatory requirements.
Provide insights and recommendations for continuous improvement in sales quality and compliance culture.
Develop monitoring and audit processes to safeguard operational integrity and customer experience.

Sales Enablement & Training

Manage the Sales Training team to design and deliver training programs that equip sales staff at all levels with essential knowledge, skills, and behaviors.
Drive initiatives to improve sales capabilities, onboarding efficiency, and long- term staff development.
Ensure training programs are aligned with business needs, product knowledge, and market dynamics.

Business Promotion & Sales Activation

Collaborate with cross- functional teams (Marketing, Product, Risk, etc.) to design effective sales activation initiatives.
Propose and oversee sales promotion programs to inspire and motivate sales channels to achieve and exceed business objectives.

Business Intelligence & Reporting

Leverage data analytics to identify sales trends, customer behavior insights, and improvement opportunities.
Standardize reporting processes and ensure data accuracy, accessibility, and alignment with business priorities.
Lead the Business Intelligence team to provide timely, accurate, and actionable reports and dashboards to support decision- making.

Education: Bachelor’s degree in Business Administration, Economics, Finance, or related field; MBA or equivalent is preferred.
Experience:
Minimum 12–15 years in Sales Operations, Business Planning, or related functions in financial services, FMCG, or telecom.
At least 5 years in senior leadership roles with multi- functional management responsibilities.
Knowledge & Skills:
Excellent leadership, stakeholder management, and cross- functional collaboration skills.
Analytical mindset with strong business acumen and strategic thinking capabilities.
Strong understanding of consumer finance, sales operations, compliance, and performance management.
Proven track record in designing KPI frameworks, incentive schemes, and sales governance structures.
Ability to inspire, coach, and develop large teams across diverse functions.
Languages: Strong command of English and Vietnamese (both written and spoken).

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Cập nhật gần nhất lúc: 2026-02-12 09:30:05