[District 7] Contact Center - Quality Assurance Officer (QA) - Giám Sát Chất Lượng Cuộc Gọi

- Determine weaknesses in agent performance, materials and procedures.
- Other tasks assigned by Line Manager.
- Listen to calls (Inbound, Outbound) to monitor the effectiveness and quality of calls
- Provide solutions for improving agent performance and customer satisfaction
- Create reports that reflect agent performance and service quality.

- College/ Bachelor’s degree
- Reporting & analysis skills (preferable).
- Positive/ High Teamwork spirit.
- Good writing skill (both Vietnamese and English).
- Careful and patient style of work.
- Banking Experiences at least 02 years (prefer: Contact Center).
- Strong communication skills.

Chế độ bảo hiểm, Du Lịch, Đồng phục, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2026-03-14 00:25:02