Duty Mangager

Fully conversant with all hotel emergency procedures.
Supervises and directs Reception & Bell team personnel.
Assists Guest Relations in greeting, rooming, and sending off VIP guests.
Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
Perform any other task assigned based on Premier Village Resort needs or requirements.
Promotes inter- hotel sales and in- house facilities.
Analyses and approves discounts and rebates.
Works with Superior and Human Resources on manpower planning and management needs.
Analyses the rate variance report to ensure rooms revenue control.
Takes action with the Property Management Systems (OPERA) in emergency situation.
Checks billing instructions and monitors guest credit
Provides input for Front Office meetings.
Conducts shift briefings to ensure hotel activities and operational requirements are known.
Ensures front line staff complies with FIT marketing techniques and maximize sales.
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
Ensures VIPs and A/Club club guests receive special attention.
Supports and assists Front Office personnel and all departments at peak periods.
Report daily activities in logbook.
Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book.
When on night shift, performs duties per the Night Managers duties.
Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.
Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats.
Cooperates, coordinates and communicates with other hotel departments as required.
Responds to guest needs and resolves related problems.
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
Reports directly to and communicates with the Front Office Manager or their delegate on all pertinent matters affecting guest service and hotel operations.
Provides functional assistance and direction to all departments.
Inspects front of house and back of house regularly for cleanliness and tidiness.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Good writing skills
Problem solving and organizational abilities
Proficient in the use of Microsoft Office and Opera

Competencies

2 years experiences in Front office / Guest services/ Guest Relation/ Assistant Manager or related discipline including supervisory experience, or an equivalent combination of education and experience.
Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

• Full Salary & monthly Service Charge in probation period.
  
• Support to relocation allowance by ranks.
  
• Home Visit allowance.
  

Benefits

Uniforms are provided according to Hotel standards.
Support shuttle bus to Hotel.
Support for full meals during the work shift and day off.
International working environment, joining training courses according standard of AccorHotels.
Supported housing staff with full amenities and entertainment area.

Insurance policy

Insurance according to the provisions of Labour law
Suncare Insurance according to the provisions of policy SunGroup

Cập nhật gần nhất lúc: 2026-02-26 20:40:03