E- commerce Executive

• Monitor and coordinate with the GRO team to respond to guest reviews on online channels to support online reputation management
• Work closely with Sales, Marketing, Front Office, and Reservations teams to align distribution strategies and support overall business objectives.
• Maintain and optimize hotel content across online channels to improve organic visibility and ranking while ensuring alignment with brand standards.
• Prepare and maintain regular online channel performance reports on online booking data, booking trends, and channel performance, and report findings to the E- commerce Manager.
• Maintain good relationships with OTA Market Managers to support partnership opportunities.
• Ensure rate parity and inventory accuracy across all online channels by updating room rates, availability, and promotions through OTA extranets and Channel Manager systems.
• Manage the hotel’s daily online presence across OTA platforms and Mikazuki website
• Collaborate with the E- commerce Manager to review hotel performance across online channels.
• Conduct market research and competitor activities, and provide timely updates to the E- commerce Manager on market trends to support appropriate actions and strategies.
• Maintain up- to- date knowledge of hotel products, services, and market positioning to ensure accurate representation across all online channels.
• Perform test bookings when required to identify and resolve rate disparities caused by B2B/B2C coupons.

• Proficient in using systems such as OTA Extranet, Channel Manager, PMS Smile and Microsoft Office (Excel, Word, PowerPoint).
• Minimum 1 to 2 years experience in related professional area.
• Apply for Vietnamese citizen only.
• A Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field
• Attention to detail and careful, with good English and computer skills.

• Accident Insurances 24/7
• Benefits for seniority
• Educational and living expenses allowance
• Other benefits will be shared in the interview
• Attractive salary and benefits, full service charge and salary during probation period
• Duty meal, uniform provided by Company
• Good opportunity for learning and development
• Dormitory for staff (terms and conditions applied)
• Insurances as per law
• 12 annual leaves, 8 days off per month
• Great change to discover internal and external training programs

Cập nhật gần nhất lúc: 2026-04-08 13:30:03